Policies

You, the customer, share the responsibility of having a correctly completed work order, so

please take the time to review it. We highly advise you to:

● Keep your receipt and try on your garment immediately after pick up either in
the shop or at home. If your garment needs adjusting, bring it back with a
reasonable request, and receipt, within 1 week. Additional fees may apply after
that time.
● We are not responsible for customer-provided measurements/markings...we
have a fitting room on the premises for this purpose and recommend/prefer our
qualified staff to perform these measurements/markings as part of our service
to you.
● While we use extreme care in processing articles entrusted to us, we cannot
assume responsibility for inherent weaknesses or defects in materials that are
not readily apparent prior to processing; pre-existing stains, or damage; we are
not responsible for pin marks left from the fitting of the garment as, in some
rare occasions, fabrics tend to retain them.
● We are not responsible for items left over 30 days. Any item left over 60 days
may be donated, or have a storage fee added.
● We reserve the right to decline to work on some garments. As a courtesy for our
tailors, all garments brought in for alteration are expected to be clean, smoke
and animal hair free.
● We reserve the right to not undertake some alterations or repairs if we
determine that the outcome will not be satisfactory or up to our standards.
● Alter reserves the right to charge, in advance, for alterations and dry cleaning.
Deposits for complex alterations may be required.
● Alterations and dry cleaning prices may be subject to change; depending on the
type of work and material.
● Verbal abuse and harassment of any kind to our employees are not tolerated.
● We reserve the right to refuse service as a result of abuse or harassment by the
clientele.
● We reserve the right to refuse service.

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