Policies You, the customer, share the responsibility of having a correctly completed work order, so please take the time to review it. We highly advise you to: Keep your receipt and try on your garment immediately after pick up either in the shop or at home. If your garment needs adjusting, bring it back with a reasonable request, and receipt, within 2 weeks. We are not responsible for customer-provided measurements/markings…we have change rooms on the premises for this purpose and recommend/ prefer our qualified staff to perform these measurements /markings as part of our service to you. While we use extreme care in processing articles entrusted to us, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing; pre-existing stains, or damage; we are not responsible for pin marks left from the fitting of the garment as, in some rare occasions, fabrics tend to retain them. We are not responsible for items left over 30 days. We reserve the right to decline to work on some garments that are especially unhygienic or, if urgent, to send them for dry cleaning for an additional charge. We reserve the right to not undertake some alterations or repairs if we determine that the outcome will not be satisfactory or up to our standards.